Support Worker Coalville Leicestershire

Make a real difference, one small step at a time

At Highfield Street, Coalville, you’ll support young adults aged 18–25 with learning disabilities and/or mental health needs as they transition into adulthood. This is a long‑term supported living service, where relationships, consistency and trust are built over time, not rushed. This is a fast‑paced, rewarding role, where teamwork, emotional intelligence and values matter the most.

Please note, Highfield Street is based in Coalville, with limited public transport. Reliable transport is essential.

Why work at NCHA?

We're delighted to announce that NCHA has been named the UK's 29th Best Workplace for Women™ 2026 by Great Place to Work UK. We're also the 38th Best Workplace for Wellbeing™ 2026, with 77% of colleagues saying NCHA is a great place to work, compared with 54% at a typical UK workplace. Explore working life at NCHA, our benefits, and our values to discover why.

Please note we are not currently offering visa sponsorships.

The Role

No two days are exactly the same, but your role will include:

• Supporting young people to build independence and life skills
• Prompting and reminding around medication, daily routines, college or work
• Offering guidance with cooking, cleaning, shopping, budgeting and paying bills
• Encouraging personal care while promoting dignity and choice
• Following and contributing to clear, consistent support plans
• Maintaining accurate records and communicating effectively with your team
• Supporting individuals with autism, ADHD, learning disabilities and EUPD (Emotionally Unstable Personality Disorder)
• Working calmly and professionally during periods of emotional distress

What really matters in this role is working as part of a supportive, consistent team. You’ll never be expected to manage challenges alone; teamwork, regular debriefing and reflection are essential to how the service operates, ensuring colleagues support one another and learn together.

Consistency and clear boundaries are especially important, particularly when emotions run high. You’ll need to be resilient, have the ability to remain calm under pressure, prioritise tasks effectively, and maintain professionalism throughout your shift.

Just as important is knowing how to leave work at the door at the end of the day, protecting your own wellbeing so you can continue to support others compassionately and safely.

How we support your wellbeing:

• Generous annual leave package with the ability to buy or sell leave
• A fabulous wellbeing package including a healthcare cash plan, counselling helpline, physiotherapy, travel support, shopping discounts, and more.

Working Hours

Shift patterns include:

• 7am – 3pm
• 10am – 5pm
• 1pm – 8:30pm
• 2pm – 10pm
• 10pm – 7am (waking nights)

All successful candidates will be required to work on a rota basis over a 24-hour period including evenings, weekends, bank holidays, and waking nights. Weekend availability is essential. Candidates living outside Coalville and the surrounding area should be aware that public transport links from Loughborough and Leicester do not align with shift start and finish times; you must ensure you have reliable transport to get to and from work. Access to a car is strongly recommended. You will occasionally be required to attend training at our Head Office, which is based in Clifton.

The rewarding moments you’ll love:

• Seeing small but meaningful changes over time
• Watching service users build trust and confidence
• Helping people try new things and believe in themselves
• Growing your own confidence, communication and resilience

Why join Highfield Street?

Highfield Street offers the opportunity to work within a long‑term service where you can build genuine, trusting relationships and see the real impact of your support over time. You’ll be part of a strong, supportive team that values peer support, reflection and shared learning, while also benefiting from ongoing development opportunities. Career progression routes for Support Workers are also available and encouraged within NCHA. Most importantly, this is a role where your compassion, resilience and values truly matter, and where the work you do makes a meaningful difference every single day.

About You

You should be a caring, compassionate, resilient and flexible person, who is organised and willing to go the extra mile for our customers. Experience supporting others with mental health needs or learning disabilities is desirable, although full training will be provided.

You will need the right mindset to succeed in your role, meaning you’ll have:

• Resilience, patience and emotional maturity
• Compassion and a genuine belief that people can be supported to change
• Strong communication and listening skills
• Insight into trauma and long‑term mental health needs
• Creativity when problem‑solving
• A sense of ownership and responsibility
• The ability to stay calm and empathic under pressure

Ready to apply?

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from men, as they are currently under-represented within in our Care and Support department.

If you’re looking for a role where small steps lead to life‑changing outcomes, we’d love to hear from you.

• Interviews will be ongoing, and we reserve the right to close this vacancy early if enough interest is received.
• You will need to attach a CV in order to apply for this role.
• All correspondence will be via your registered email address.
• View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application.
• For more information about NCHA, please refer to the attached ‘Helping Our Customers’– get a better idea of what we do across the organisation.
• Click the Apply Now button at the top of this page to apply, we look forward to receiving your application!

Apply now and be part of something that truly matters.