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Senior Support Worker

Salary: £26,471 per annum
Location: Nottingham
Hours: 37
Closing Date: 09/06/2026 23:59

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Are you an experienced Support Worker looking for the next step in your career?

We have an opportunity for a Senior Support Worker to join our homelessness Service in Nottingham city, and we would like to hear from you if you are enthusiastic, considerate, resilient, and are a looking for a new exciting opportunity.

This role is fixed term until June 2027, with the possibility of being extended or made permanent. Colleagues wishing to apply for a secondment must get approval from their line manager in advance of their application to ensure that they can be released from their role.

 

We were proudly certified as one of the UK’s best places to work by Great Place to Work UK. We were also classed as one of the Best Workplaces for Wellbeing™, and the Best Workplaces for Women™ of 2024. Take a look at our working lifebenefits, and values, to see why 77% of our colleagues say it is a great place to work.

 

The Role

This role is based between 2 sites, Gedling Grove and Corporation Oaks, where we support single adults experiencing homelessness. The role entails a combination of practical support, housing progression, and person‑centred guidance. You’ll play a key part in helping residents build stability, develop essential life skills, and move on into long‑term housing—typically within 6 months.

Key Responsibilities as Senior Support Worker:

  • Complete initial needs assessment
  • Notify NCC Housing Aid of voids as they become empty/available/24hrs prior to ready-to-let.
  • Collate a central waiting-list/prioritise move-ins alongside NCC.
  • Coordinate our in-house Property Services Team to ensure prompt completion of re-let/safety checks to enable the allocation of vacant flats within 4hrs of referral receipt.
  • Liaise with NCC to receive referral forms/Personalised Housing Plans (PHP)
  • Provide a weekly bed list/PHP progress update to NCC.
  • Manage disputes/enforce occupancy agreements in liaison with NCC

Working hours: Monday to Friday, 09:00 – 17:00. Occasional earlier starts or later finishes / weekend work may be required. As the job is based between 2 sites, Gedling Grove and Corporation Oaks in Nottingham, driving is not essential for the role but would be useful.

 

About You

You will be enthusiastic and have good communication skills. You’ll have experience of working in a social care environment and ideally, experience and knowledge of working in homeless prevention. You should have an awareness of the needs and risks of the service users. You will have a good level of numeracy, literacy and IT skills and understand the needs of people from diverse social, cultural, racial backgrounds.

Our ideal candidate will be enthusiastic, resilient, organized, and resourceful. They should be able to prioritize work effectively and show great consideration for service users and staff alike. As previously mentioned, excellent communication and organisational skills are a must. Candidates need to be committed to ensuring that people achieve the best possible outcomes; this means they should be reliable, flexible, and willing to go the extra mile. Empathy and compassion are a must whilst being able to demonstrate a robust and safe approach to managing risk positively is key in this role. Although the role can be challenging at times, the training and support we provide will ensure that you are well equipped and confident to hit the ground running.  

 

USEFUL TIPS:

  1. You will need to attach a CV in order to apply for this role.
  2. View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application – show us why you are suitable!
  3. Please refer to the attached ‘Helping Our Customers’ to get a better idea of what we do across the organisation.

 

We look forward to receiving your application!

 

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. Male Support Workers are currently under-represented in this area and we particularly welcome suitable applications. Priority will be given to colleagues in a redeployment situation.

 

Please note we are not currently offering visa sponsorships. 

 

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us. 

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