Referral Coordinator / Support Worker

This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.

Do you want to make a difference to the lives of vulnerable people and their families? 

Have you got experience of working with individuals and families who have experienced Domestic Abuse?

If you are interested in supporting families whilst developing your skills and experience within an expanding Domestic Abuse Support Service, please apply today!

Who are Derbyshire WISH? 

Derbyshire WISH provides refuge and community based (outreach) support to adults and children who are experiencing domestic abuse. We’re part of the wider NCHA family and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse.

Are you passionate about making a positive impact in the lives of survivors of domestic abuse? We are currently seeking a dedicated individual to join our team as a Referrals co-ordinator support worker. If you are dedicated, compassionate, and committed to supporting survivors of domestic abuse, we invite you to apply. Join us in making a difference in the lives of those who need it most.

The Role

As a referral co-ordinator support worker, you will support with receiving and managing our referrals for our safe accommodation. You will also lead on our achieving great futures programme, transforming how we support children, young people, and their families to improve outcomes, practice cultures and service delivery by looking across a wide range of areas in children's services by creating early links with social care upon arrival in our services. Some other duties include:

• Coordinating all aspects of referrals for the group regarding: enquiries, referral coordination and placements. Maintaining ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure service user safety.
• Ensuring complete and accurate information is provided on referrals and where necessary chase up information and evidence to support.
• Providing appropriate information to the wider team to ensure they have all relevant information to deliver quality support and manage risk.
• Providing specific personal information to partner services where it is appropriate and within GDPR guidelines to ensure multi agency responses.
• Help to maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
• Foster positive partnerships within the multi-agency arena, working collaboratively across operational areas and the local community to raise awareness of domestic abuse issues and available support options, particularly with adult and children’s statutory services.
• Liaise with, signpost, or refer to relevant statutory and voluntary agencies, advocating for the best possible support for each survivor.
• Undertake relevant training, ensuring continuous professional development and staying informed about the latest industry knowledge.

Previous experience in a similar role is desirable, but we welcome candidates with relevant experience from other sectors or transferrable skills.

ABOUT YOU
We’re looking for someone who has the values, knowledge and skills of working within a support role supporting clients who have experienced domestic abuse and can demonstrate how they use their skills and common sense to support vulnerable individuals and families. They’ll have a commitment to maintaining the dignity and rights of the individuals and families we work with, with top notch communication skills. It is desirable if you have had experience of working within a Domestic Abuse Service. 

Previous experience in a similar role is desirable, but we welcome candidates with relevant experience from other sectors or transferrable skills.

You will work Monday to Friday 9am – 5pm, however there may be expectation to work some evenings up to 8pm and occasional weekends and bank holidays.

All successful candidates will be required to take a basic numeracy and literacy exercise prior to the interview. 

Interviews are being arranged on an ongoing basis

USEFUL TOP TIPS:

1. You will need to attach a CV in order to apply for this role.
2. All correspondence will be via your registered email address.
3. View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application – show us why you are suitable!
4. For more information about NCHA, please refer to the attached ‘Helping Our Customers’– get a better idea of what we do across the organisation!
    

Click the Apply Now button at the top of this page

Looking forward to receiving your application!

All successful candidates will be required to take a work-related test prior to the interview.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.