Wellbeing
plan
NCHA
pension
Free DBS
checks
£250 referral bonus
Receptionist - Fixed Term
Salary:
£23,196 - £26,264 per annum
Location:
Clifton
Hours:
35
Closing Date:
04/10/2026 23:59
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Be the first smile people see and help create an exceptional workplace experience every day.
At NCHA, we know that first impressions matter. As our Receptionist, you'll be the welcoming face of our Head Office, creating a positive experience for visitors, customers and colleagues from the moment they walk through the door.
You'll play an important role in keeping our workplace running smoothly, ensuring everyone feels welcomed, supported and connected. This role is ideal for someone who enjoys working with people, takes pride in excellent customer service and thrives in a varied, fast-paced environment.
About the role
As our Receptionist, you'll be the first point of contact for visitors to our Head Office, delivering a professional front-of-house service while supporting the wider Workplaces team. You'll coordinate reception activities, meeting room arrangements, deliveries and workplace services, helping to create a safe, welcoming and efficient environment for everyone who uses our buildings.
This is a fixed-term position until July 2027, with the potential to be extended or become a permanent role, subject to organisational requirements.
What you'll be doing
- Welcoming visitors and providing a professional and friendly reception service.
- Coordinating meeting room bookings, set-up and hospitality arrangements.
- Handling telephone, email and face-to-face enquiries.
- Managing deliveries and ensuring they are handled in line with service standards.
- Ordering and maintaining workplace supplies and supporting invoice administration.
- Assisting with building checks and helping maintain a safe and welcoming workplace.
- Acting as a Fire Warden and First Aider following appropriate training.
What you'll have
Experience in a receptionist, front-of-house, customer service or similar role.
- GCSE English and Maths (or equivalent).
- Strong Microsoft Office skills and confidence learning new systems.
- Excellent verbal and written communication skills.
- Strong organisation skills and the ability to prioritise competing demands.
- A professional, approachable and customer-focused manner.
- The ability to work independently and use your initiative.
- Experience building positive relationships with people at all levels.
Experience of facilities management, building maintenance or health and safety would be beneficial but is not essential.
Why join NCHA?
You'll be joining a supportive team where your contribution makes a real difference every day. No two days are the same and you'll play a key role in creating a professional and welcoming environment for colleagues, customers and visitors alike.
We offer a competitive benefits package, opportunities for development and a workplace where inclusion, respect and collaboration are at the heart of everything we do.
Did you know NCHA is officially a Great Place to Work?
In fact, we’re included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we’re a great place to work.
Want to make a difference?
If you're someone who enjoys helping people, takes pride in delivering excellent customer service and wants to be part of creating a positive workplace experience, we'd love to hear from you.
Please note that whilst this vacancy is advertised as ‘Receptionist’ to help candidates easily identify the role, the post is known internally at NCHA as Workplaces Assistant.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
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