This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
About the role
We are looking for a Customer Committee Member to help shape services and represent customer voices at a strategic level.
The Customer Committee supports the Group Board by overseeing customer experience, reviewing performance and helping ensure services meet regulatory standards. This is a valuable opportunity to influence decisions and contribute to better outcomes for residents.
What you will do
Provide insight and challenge on customer experience and performance
Review key policies, reports and service standards
Help ensure a wide range of customer views are heard and reflected
Support equality, diversity and inclusion across services.
About you
You will bring:
An interest in housing and customer services
The ability to give balanced, independent views
Confidence to contribute in meetings
A willingness to learn and develop your knowledge.
Essential requirements
You must be a tenant or household occupant living in an NCHA property and able to attend at least four meetings each year, these meetings will alternate between in person and MS Teams. As part of this role, you will be expected to complete mandatory training with some optional additional training. You must not be a current employee or contractor, or in dispute with NCHA.
What we offer
£3,068 annual remuneration
Training and support
A real opportunity to influence services and decisions.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Nottingham Community Housing Association Ltd Privacy Statement
The following explains how we Nottingham Community Housing Association Ltd (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Nottingham Community Housing Association Ltd is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Exception
In senior roles where women and BME groups are currently under represented, ethnicity information will be accessible by HR only to increase in diversity. This information will not be viewed by the selection panel. If you are appointed, it will be retained on our system as part of the employment relationship.
Answers to application questions
Any other information you wish to provide in support of your application
"If in this vacancy we accept a CV, we may redact it to remove identifiable data, such as dates of education, your name and your address, in line with our existing recruitment policy and processes to ensure fairness."
By agreeing to this privacy statement, you are allowing us to form a contract that will mean we can use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 7 months after the vacancy has closed. After this period, it will be fully anonymised.
Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
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