Business Support Administrator
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
This role is fixed term until February 2027, with the possibility of being extended or made permanent.
Join a team that keeps our essential services running smoothly
Are you highly organised, great with people and confident juggling a wide variety of admin tasks? Do you enjoy making processes run efficiently and providing excellent support to colleagues across a busy service? If so, this is a fantastic opportunity to join one of the UK’s leading housing associations in a role where your work makes a genuine difference every day.
Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked as such by Great Place to Work UK, as well as being classed as one of the Best Workplaces for Wellbeing™, and the Best Workplaces for Women™ of 2024. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.
The Role
As our Business Support Administrator, you’ll play a key role in supporting the Homes & Wellbeing directorate by delivering a comprehensive administrative and postal service to teams across our head office. Your contribution will ensure that essential operational tasks run efficiently, information is managed accurately, and colleagues have the resources they need to deliver high‑quality services to our customers.
Key Responsibilities
You’ll be responsible for a wide range of activities, including:
Postal Services
- Processing all incoming mail each day
- Distributing internal and external mail by hand or electronically
- Managing outgoing post, including franked and special delivery
- Maintaining the franking machine and postal supplies
- Providing print and post support for Homes & Wellbeing teams
- Processing social value and service‑user surveys
Stationery & Office Support
- Maintaining stationery stock levels and processing requests for other NCHA offices
- Restocking stationery cupboards in the Clifton office
- Checking deliveries and monitoring inventory spreadsheets
Information Management
- Updating and maintaining key databases and electronic filing systems
- Processing time‑critical information in line with procedures
- Logging local authority expressions of interest for care home vacancies
Additional Administrative Support
- Managing archiving processes, including arranging destruction to retention rules
- Coordinating biannual project visits across NCHA services
- Supporting the team with filing, photocopying, shredding and diary admin
- Producing mail‑merge letters and documents
- Processing invoices, eBis orders (including uniforms and legal requests)
- Sourcing cost‑effective goods and services
- Managing the team inbox and responding to internal queries
Please refer to the Role Profile for more information.
About You
We are looking for a motivated and enthusiastic Administrator to join our Business Support Team, providing high‑quality administrative support across the Homes and Wellbeing department. You’ll bring substantial experience in an administrative role, strong organisational skills, good numeracy and literacy, and the ability to work well under pressure while managing a varied workload. With strong IT skills—including word processing, data management and mail merges—you’ll take pride in delivering accurate work, enjoy a challenge, embrace change, and be ready to get stuck in as part of a small supportive team.
As a confident communicator, you’ll liaise effectively with internal colleagues and external contacts to support efficient service delivery. You will understand the needs of diverse communities and demonstrate a commitment to equality, inclusion and NCHA’s CLEAR values. If you’re someone who takes ownership of your work, thrives in a busy environment and wants to make a positive contribution from day one, this could be the perfect role for you.
Working Hours
35 hours per week, Monday to Friday. Core hours are 9am-5pm. This role is based in our Head Office, Clifton Place.
“I love working at NCHA, it provides a good work life balance and a great team of people to work with.” – Current colleague
Useful Tips
- All correspondence will be via your registered email address.
- View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section to complete your application.
- Interviews will be held on 24 February 2026. Shortlisted candidates will complete a work-related test as part of their interview process.
- For more information about NCHA, please refer to the attached ‘Helping Our Customers’ document.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
Some Benefits
Wellbeing
plan
NCHA
pension
Free DBS
checks
£250 referral bonus
Documents
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